Rules — The Pokies 114

Welcome to the official Rules page for The Pokies 114. This document explains who we are, how we operate, and the rules that apply when you use our gaming platform. We tested every step of the player journey and our results show that transparency and clarity reduce disputes and improve player experience. These rules are binding and form the basis of the contractual relationship between you (the player) and The Pokies 114 (the operator).

1. General Information and Scope

The Pokies 114 is operated by a company registered under number 3-102-841524 with an address 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. The business was established in 2021. Our services are provided using up-to-date software and secure platforms to deliver a competitive gaming experience across desktop and mobile devices.

We operate in accordance with applicable regulations and the standards of recognized regulatory bodies. We maintain technical and procedural safeguards to ensure fair play and the integrity of games. By registering an account and using our services you agree to these rules in full. If you do not agree with any part of these rules, stop using The Pokies 114 immediately.

2. Acceptance of Terms

These rules, together with any other documentation available on our platform (including promotion terms, privacy policy, and game rules), form the Terms of Use. Registration activates these Terms of Use. We reserve the right to update, amend, or replace these rules at any time; updates may occur for reasons including customer service improvements or regulatory compliance. We will publish revisions on this page whenever practical.

3. Eligibility and Account Registration

Only eligible players may create accounts on The Pokies 114. Our eligibility checks are strict because regulatory compliance and player safety are our priorities.

• Minimum legal age: You must be the legal gambling age in your country of residence to open an account. If local law sets a higher age than shown on our site, local law applies.
• Restricted jurisdictions: You may only use our platform if online gambling is lawful where you live. It is your responsibility to ensure compliance with your local laws.
• One personal account: Accounts must be registered in the player’s true name and may not be shared. Only at our discretion will multiple accounts be permitted.
• True and accurate information: Personal details provided during registration must be complete and correct. We will require documentation to verify identity when necessary.

We tested our account verification process against industry standards and found that prompt and accurate documentation accelerates withdrawals significantly. To avoid delays, provide valid ID and proof of address when requested.

4. Responsible Gambling and Player Safety

The Pokies 114 is committed to responsible gambling. We offer tools and procedures to help you play responsibly and protect vulnerable individuals.

• Self-exclusion: If you wish to stop playing for a period, contact support to set time-out or self-exclusion limits.
• Deposit and loss limits: You can set deposit, loss, and session limits in your account. We encourage all players to set limits appropriate to their finances.
• Reality checks: Periodic notifications of time played are available on request to help maintain awareness of play duration.
• Support resources: If you suspect you have a gambling problem, contact local support organisations immediately and inform our support team.

Our audit of responsible gambling processes confirms that early intervention and visible controls reduce harm and protect both players and the operator.

5. Prohibited Conduct

Certain behaviours are strictly prohibited on The Pokies 114. Breaches may result in suspension, forfeiture of winnings, closure of accounts, and legal action.

• Collusion and cheating: Coordination between players to influence outcomes is forbidden. Using robots, scripts, or automated devices to play is prohibited.
• Multiple accounts: Creating duplicate accounts to exploit promotions is not allowed. We permit multiple accounts only in exceptional circumstances and at our sole discretion.
• Bonus abuse: Attempting to unfairly extract value from bonuses, including through pattern play or artificial wagering strategies, is prohibited.
• Payment abuse: Using another person’s payment method without authorization is forbidden.
• Manipulating malfunctions: Exploiting game glitches or errors is prohibited; reported faults will be reviewed and resolved in accordance with our rules.

6. Bonuses, Promotions and Wagering

Bonuses and promotions are offered subject to terms specific to each promotion. We test promotions internally before launch to ensure fairness and compliance. Key points you must know:

• Qualification: Bonuses may require a minimum deposit or other actions as specified in the promotion terms.
• Game restrictions: Some bonuses apply only to selected game types; playing excluded games with bonus funds can void the bonus and related winnings.
• Wagering requirements: Wagering (playthrough) requirements vary by payment method and promotion. Example: pay method playthroughs we enforce may be 1x for PayID and 3x for Credit Card unless otherwise stated.
• Bonus abuse and strategies: Using obvious strategies to meet wagering requirements (for example, low-variance hedging or collusive play) will lead to bonus voiding and cancellation of winnings.
• Expired offers: Promos have expiry dates. Unused promotional funds after expiry may be removed.

We tested representative promotions and found that clearly-stated eligible games and playthrough terms significantly lowered disputes. Always read the promotion’s specific terms before participation.

7. Deposits and Payment Methods

Deposits are generally available in your account shortly after being confirmed by your payment provider. We accept a variety of payment methods; available options will be shown in your account payment section. Important rules:

• Use your own payment method: Deposits must originate from financial instruments in your name. Exceptions may be made only with prior written approval from support.
• Deposit limits: Deposits may be subject to minimum and maximum amounts depending on the payment option. These limits are shown in your payment area.
• Verification: For some deposits we will request documentation to validate the source of funds and identity.

8. Withdrawals, Processing Times and Requirements

We process withdrawals as promptly as possible. The speed of receipt depends on the payment provider. Our internal processing times and requirements are:

To safeguard against money laundering, withdrawals may require you to meet playthrough requirements. For example, deposits made by PayID may require 1x turnover and deposits by Credit Card may require 3x turnover prior to withdrawal, unless otherwise specified. We do not charge withdrawal fees but your bank or payment provider may charge.

9. Verification (KYC) and Documentation

We employ Know Your Customer (KYC) checks to verify identity and to comply with anti-money laundering and counter-terrorism financing regulations. Typical requests include:

• Government-issued photo ID (passport, national ID, or driver’s licence).
• Proof of address dated within the last three months (utility bill, bank statement).
• Proof of payment method (photo of card with middle digits masked, or e-wallet screenshot).

We tested our KYC workflows and confirmed that providing requested documents promptly speeds up withdrawals. Failing to provide documentation may result in delayed or withheld funds and account suspension.

10. Game Fairness, Randomness and Malfunctions

Our games are provided by certified software suppliers and use industry-standard random number generation to ensure fairness. Despite rigorous testing, malfunctions can occur. Here’s how we handle them:

• Reported malfunctions: If a game error occurs, please cease play and contact support immediately. Do not attempt to exploit the fault.
• Investigation: We will investigate incidents in cooperation with software vendors. This may include reviewing logs and gameplay history.
• Resolution: If a malfunction affected play or funds, corrective action may include refunding bets, restoring balances, or voiding affected rounds. All decisions rest with The Pokies 114 after investigation.

In our testing, transparent procedures and prompt communication dramatically improved player trust following malfunctions.

11. Suspensions, Breaches and Account Termination

We reserve the right to suspend, limit, or terminate accounts where we reasonably suspect a breach of these rules or fraudulent activity. Actions we may take include:

• Temporary suspension pending investigation.
• Withholding or freezing funds while we validate transactions or identity.
• Forfeiture of bonuses and cancellation of winnings where abuse or collusion is established.
• Account closure and legal action in cases of criminal behaviour or serious breaches.

If we close your account after investigation, we will notify you and, where appropriate, pay out any unencumbered, verified funds following our checks. If unlawful activity is suspected, we will cooperate with law enforcement and regulators.

12. Privacy and Data Protection

We collect, store and process personal data necessary to provide services, verify identity and meet legal obligations. Our privacy practices are detailed in the Privacy Policy available on our platform. We apply technical and organisational measures to protect your data, and we only share information with third parties where required for verification, fraud prevention or legal compliance.

13. Dispute Resolution and Contact

If you have questions or disagree with decisions made about your account, please contact our customer support team with full details. We investigate disputes fairly and aim to resolve them promptly. If you remain dissatisfied after internal resolution, you may seek independent advice or contact the relevant regulatory authority where applicable.

14. Changes to Rules and Notification

We may change these rules from time to time. Material changes will be published on this page and, where practical, notified to registered players. Continued use of the platform after changes are published constitutes acceptance of the updated rules.

15. Definitions and Key Terms

16. Frequently Asked Rules Questions (FAQ)

Below are common questions players ask about our rules. This summary is based on real support cases we handled and reflects best practices to avoid delays.

• Q: What documents speed up my withdrawal? A: A clear government ID, recent proof of address, and proof of payment method accelerate verification.
• Q: Can I use someone else’s card to deposit? A: No. Deposits must come from a payment method registered in your name unless pre-approved by support.
• Q: What happens if a game malfunctions? A: Stop playing and report it. We will investigate and take corrective action where appropriate.
• Q: Will I be charged withdrawal fees? A: The Pokies 114 does not charge withdrawal fees. Your bank or payment provider may charge fees.
• Q: Can I open multiple accounts? A: Not normally. More than one account is allowed only in exceptional cases and at our discretion.

17. Practical Tips from Our Tests

We tested onboarding, deposits, play, and withdrawals across multiple jurisdictions to identify friction points. Our recommendations to players are:

• Complete verification during registration to avoid withdrawal delays later.
• Keep payment methods in your name and ensure you can provide proof quickly.
• Read promotion terms before opting in to avoid excluded-game play that voids bonuses.
• Set deposit and loss limits early if you want to control spend.
• Report any suspected malfunction immediately and do not continue to play an affected game.

18. Final Notes and Operator Responsibility

At The Pokies 114 we are committed to fair, secure and responsible gaming. Our management team continually reviews systems and procedures to improve player protection and operational transparency. If you need assistance understanding the rules, or if you want help setting limits or self-excluding, contact our support team via the channels on the site.

These rules are intended to be comprehensive but not exhaustive. Where something is not explicitly stated, we will act fairly and reasonably in all situations and in accordance with applicable law and regulatory guidance.

19. Contact and Complaints

If you have a complaint about the application of these rules, please contact customer support with full details and supporting documentation where possible. Our support team will acknowledge receipt and provide a timetable for investigation. We aim to resolve most complaints quickly; complex matters may require longer investigations.

20. Acknowledgement

By registering or continuing to use The Pokies 114 you acknowledge that you have read, understood and agree to abide by these rules and any updates posted here. We work continuously to ensure fairness, transparency and compliance; our testing and operational audits guide improvements and safeguard the player experience.

Effective date: The rules above are effective immediately and supersede prior published versions unless otherwise stated.

Thank you for choosing The Pokies 114. Play responsibly.